RP
Rowan P

1 reviews | Active since Jul 2016

05 Sept 2016, 11:18

SA's "BEST NETWORK"

<p>I am really getting quite sick of putting Vodacom up on this website.</p> <p>Honestly, they have absolutely no regard for client satisfaction. Once you are signed up with them, they no longer try to please you in any way. In the +4 years I have had contracts with Vodacom I have never received ANY kind of loyalty reward. As an existing contract holder I still had to pay for my upgrade in store, thereafter they then tried to con me out of +R2200.00 and the list of grievances I have with them is about a mile long.</p> <p> </p> <p>Quite simply they are corporate ******* and I sincerely hope that anyone looking for a contract phone will steer clear of Vodacom.</p> <p> </p> <p>My contract has finally come to an end but not without issue.</p> <p>I went into the blue route branch to cancel my contract with 30 days’ notice, which is required by Vodacom.</p> <p>After my last complaint (charging my account three times on the same day), I was told that I would get a month free and R200 airtime. The agent knew that I had cancelled my contract so how would I get a "free month"? The debit was +-R400 each time. I still ended up losing with Vodacom.</p> <p> </p> <p>Moving on, my contract has come to a close but not without them removing all of my free minutes, smses and data.</p> <p> </p> <p>My question is; Where is all the **** I paid for?</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply05 Sept 2016, 12:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,