MM
Monique M

1 reviews | Active since Nov 2023

29 Nov 2023, 21:58

Sa

I had a Vodacom contract which I cancelled with Vodacom.I was informed that my contract was still open and was handed over to pre legal.Today I paid my account in full at the Vodacom store in Howard centre.I tried calling the cancellation department as I would like to cancel the contract.I was transferred from pillar to post all the time.All I want from Vodacom is to please cancel my contract for my name to be cleared.Im extremely upset and would never open up any contract again with them. I was asked to enter my ID no and upon doing so the operated kept on saying I entered an incorrect ID no.

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2023, 08:05
Official
  Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team