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llianrip L

1 reviews | Active since May 2017

02 May 2017, 08:56

S7 faulty after 4 months of purchase

<p>I purchased my brand new S7 from Vodacom in Gallaria, Amanzimtoti in January 2017. Around about the 26 April 2017 I started experiencing technical issues with the phone. It would freeze, shut down randomly, not want to turn on when the on button was held in.</p> <p>I handed it in at the Vodacom Gallaria Branch on 23 April 2017 for it to be repaired. It was then sent to the Vodacom repairs in Umhlanga Ridge. When the technical employee at Vodacom Gallaria phoned me to tell me that my phone was ready for collection I was told that the software on the phone was VERY FAULTY and parts had to be replaced.</p> <p>Job number ********** - ********** </p> <p>It is unacceptable that a device that you pay so much money for on a monthly basis, is VERY FAULTY after not even 4 months since being purchased.</p>

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Replies (1)
Vodacom
Vodacom's reply02 May 2017, 09:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team