Hellopeter
Share Your Experience
cM
catherine M

1 reviews | Active since Apr 2018

21 Jun 2019, 11:46

S#^6t service

Yooooo... Like ***. I have been on the phone for over an hour and no one can tell me how much I have outstanding to prematurely cancel my account. I paid an extra amount of R1500 as I am planning on the closing of the contract. Today when I requested the closing of balance the extra that I paid does not reflect as Vodacom feels the owe me that balance. Like yoooo

0
Replies (2)
Vodacom
Vodacom's reply21 Jun 2019, 14:20
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply21 Jun 2019, 15:37
Official
 Dear Catherine 

Thank you for taking my call. As per our telephonic conversation, I have advised accordingly with regards to your query. 

We apologize for the inconvenience and the service experienced. 

Have a great day further. 

Vodacom Consumer Website Team 

Best regards,