s6 edge problem

to whom it may concern<br> <br> to my understanding as a manager I know how it is to handle a situation like this.<br> reason being why I am describing this is that, firstly I have complaint a few times about my phone. its not even a month old and this is happening. problems such as downloads, emails lost, phone dying even tho its fully charged, personal files gets lost while transfer of data. It is a problem from pc to phone or vice versa as well as cannot send emails. have complaint about this numerously. for a store manager to handle this situation either replace me with a new phone or at at last lend me a phone to carry on my business. even tho while the phone is in repairs they still charge me monthly subscription and to him I can complain he doesn't have a problem with me being upset no-one will assist me on this problem I should wait until phone is fixed what type of managerial is that. to me it's very disappointing even the owner isn't aware of this this pathetic for a company who suppose to serve as in we are just money givers. either replace or give my money back simple.