AG
Andrew G

1 reviews | Active since Jul 2015

27 Jul 2015, 10:54

S5 mini loss of connection issue never resolved

In December 2014 I renewed my contract and received an samsung s5 minil. I constantly lose signal and have to restart my phone to send and receive calls or messages. I have taken it in for repairs 3 times at Vodacom Sandton City, and after all 3 times the same problem continues. It is very inconvenient having to borrow a phone while my phone is in for repairs and then having to set up my phone again and again. I am paying for a phone which does not work. The Vodacom repairs team clearly cannot fix the problem and all they can tell me is, \If the problem continues then bring it in again for us to have a look."How many times do I have to go in and out of the Vodacom store? <br> After doing some research"

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Replies (1)
Vodacom
Vodacom's reply27 Jul 2015, 14:28
Official
Hello AndrewG0021,

On behalf of Vodacom, kindly accept our sincere apology for the manner in which your enquiry was dealt with and for any inconvenience caused.

To best assist & advise you kindly contact Vodacom's Repair Head Office on the following number *** (tollfree from a Vodacom sim).

Alternately you can forward an email to ***

Kind regards
Vodacom Customer Care