s**** useless junk vodacom

Vodacom never updated anything in regards to my upgrade inquiry, i spoke to so many people i invested so much time and energy in this, just to be advised by the call center agent today that she cannot see anything in regards to the inquiry , vodacom social media team and retention department are absolutely useless, my invoice has tripled and i am not able to afford it will have to reverse the debit order, Vodacom advised me the resolve is as follows: Contract terms was not communicated and the upgrade agent was at fault, the previous handset and cost will be removed from my invoice and i will only have to pay the new handset package and insurance, further more a credit note will be passed on the next invoice for the 1200 that was debited as its proven i should not be held liable for it .

to date my invoice has tripled and all the communication i had with vodacom was for nothing

i can no longer spend time on this and explain the same story over and over again

Ref : ***

i have had to many bad experienced and client retention and satisfaction is not on vodacoms to do list

i need this resolved or i need someone to advice me if i should get a lawyer involved