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briantw B

1 reviews | Active since May 2016

24 Jul 2019, 16:18

S t e a l i n g my airtime to buy data I don't want.

I cancelled my "high value" contract with Vodacom several years ago due to their arrogance and ineptitude. I now use the bare minimum of prepaid services with them, and they're doing their utmost to squeeze me out of there and force me to port my number to another network.

New rules were implemented for mobile service providers that prevent them from eating into your airtime $$$ when your data bundle runs out. This doesn't stop Vodacom - they do whatever they want. I have gone in circles opting in for data lock, opting out of automatic top-up, cancelling all subscription services; doesn't matter. When my data runs out, they s t e a l my airtime because they know data costs a lot more that way. My airtime is for calls. I don't want it being used when I'm not making calls or sending SMSes. THIS IS NOT COMPLICATED, VODACOM!

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Replies (2)
Vodacom
Vodacom's reply24 Jul 2019, 16:37
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
Vodacom Consumer Website Team 
Vodacom
Vodacom's reply31 Jul 2019, 13:46
Official
Dear Customer, 
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 

Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. 
 
Regards 
Consumer Website Team