NM
Nicole M
1 reviews | Active since May 2025
22 May 2025, 11:14
****s! *****sters!
Absolutely appalling service, I completed paying for my 24 months contract in full, I had requested for the contract to be cancelled in March 2025 however the agent said she would put me on a plan to pay only R28 on a month to month basis however this was a lie. The direct debit was over R1000 that had to be paid. When I called, the agent had the nerve of saying I must pay the Direct debit for May 2025 and claim it after. They advised that the matter was escalated and a manager would call me back but that was false information as well. I am unhappy with Vodacom and do not recommend it to anyone!
Helpful (0)
Replies (1)0
Replies (1)Vodacom's replyOfficial
22 May 2025, 12:06Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 May 2025, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
