NM
Nicole M

1 reviews | Active since May 2025

22 May 2025, 11:14

****s! *****sters!

Absolutely appalling service, I completed paying for my 24 months contract in full, I had requested for the contract to be cancelled in March 2025 however the agent said she would put me on a plan to pay only R28 on a month to month basis however this was a lie. The direct debit was over R1000 that had to be paid. When I called, the agent had the nerve of saying I must pay the Direct debit for May 2025 and claim it after. They advised that the matter was escalated and a manager would call me back but that was false information as well. I am unhappy with Vodacom and do not recommend it to anyone!

0
Replies (1)
Vodacom
Vodacom's reply22 May 2025, 12:06
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team