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Nombulelo N

1 reviews | Active since Jul 2025

24 Jul 2025, 13:50

****s, Manipulators, who don't give a damn about their existing customers

Thank you to Hello Petter for helping me with my issue with vodacom but it has yet to be resolved. After I wrote in they contact me and assured me that they would resolve my cancelation issue. I received a email from them stating that my contract has been canceled on the 15 July, and yesterday I received a invoice from them of over R200. I called in today to enquire about the invoice and I was told that my new package was canceled and that they have reverted me back to my old package of 50 gigs, and I was livid. How dare they sign me up for a package I did not sign up for and without my consent. They have stooped to a new low. They are basically *****ing from me. A hardworking single mother of 6

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Replies (1)
Vodacom
Vodacom's reply24 Jul 2025, 14:06
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team