AP
Alison P

1 reviews | Active since Mar 2009

15 Apr 2024, 12:22

********s / Charlatans / *****sters / ********s

LIES, LIES, LIES - I have been a vodacom member since cellphones began. Honestly, I have not been so angry in my entire life, I actually HATE vodacom. Vodacom have passed the buck to be dealt with by Elite mobile who phones AND LIES on vodacom's behalf and have asked them to get hold of me. DISGUSTING, but that I will accept and will wait for elite mobile to contact me. I then received an upgrade contract (part of the lies) from vodacom, which was not what I agreed to, so I rep**** saying I WAS NOT ACCEPTING IT, BUT THEY UPGRADED ME ANYWAY. I WANT TO KNOW WHY? I know they will tell me they cannot put me back to the contract I was on as it no longer exists, they have done this before. Aside from this circus, I am trying to query the invoices I have just received, but cannot get hold of the accounts department. phoned call centre who escalated the lie issue and gave me *** for "billing" Called "billing" who said they can't help me I need to contact accounts on ***, and all I get on this no. is their BOT 'TOBI' who cannot help me!!!!!. I NEED TO TALK TO AN ACTUAL PERSON WHO CAN TELL ME WHY MY 3 INVOICES ARE SHOWING INCORRECT AMOUNTS ON THEM. I will not let the debit order go through if I do not get contacted in the next day.

0
Replies (3)
Vodacom
Vodacom's reply15 Apr 2024, 14:02
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
AP
Alison P's update18 Apr 2024, 13:48
Reviewer Update
Thank you, Yes, Elite mobile contacted me regarding the contracts involved. Vodacom contacted me two days ago and were going to get back to me regarding the invoice query but I have not heard anything yet.
AP
Alison P's update23 Apr 2024, 10:52
Reviewer Update
I STILL HAVE NOT HAD A REPLY TO MY BILLING QUERY FROM VODACOM!!!! I WILL BE STOPPING THE DEBIT ORDER UNTILL YOU HAVE RESOLVED MY QUERY!!!!