MJ
Malieka J

1 reviews | Active since Nov 2025

11 Nov 2025, 08:31

****s and *****ers.

I have with vodacom for 9 years. I upgrade my phones in April this year. I received a call from a lady for elite mobile to offer me better deals on my contract which is called migration. I told the lady if it is going to increase my bill for the month i dont want it, she insisted that my bill will decrease. I then took it. Then a week later something did not sit well with me I called vodacom and told them to cancel the migration and the told me they cant i must call back the 1st of Novemeber to cancel. I called back on the 1st of November and thats where i found out that it was Elite mobile that called me. Now i was already billed for damn misinformations. I was retrenched and my husband pays my bill. My bill went from R1800 to R2600. This is my last with vodacom i cannot wait for my contract to end to cancel. I never had a issue with them. I am angry this company and there workers that lies to make money off people. I wont recommend vodacom ever again. I requested and investigation and no one came back to me since i called back in the 1st.

0
Replies (2)
Vodacom
Vodacom's reply11 Nov 2025, 10:30
Official
  Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team 
MJ
Malieka J's update15 Nov 2025, 11:07
Reviewer Update
I received a call back from the social media department a day after I wrote in hello peter. Ever since I have not received feedback to advise if this issue was resolved. I don’t know who to call anymore I don't know why vodacom makes elite mobile work for them. Right now I feel that vodacom is a circus.