DJ
Daniele J
1 reviews | Active since Feb 2023
05 Apr 2023, 17:57
****s and *******
As promised still waiting for feedback. a statement was sent, what do u want me to do with that... but no solution provided I want someone to call me and to explain why and what's happening. This was emailed to me but yet a debit order happened.
Dear Daniele Jaggers
The credit R152.03 EX VAT was created for the Downtime periods experienced in February and March and it will reflect on your Vodacom account within the next 48 hours once approved reducing the balance. We would like to apologize for any delay in this regard.
Kind Regards,
FTTH Team
***
Please refund my money
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Vodacom's replyOfficial
06 Apr 2023, 07:46Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply06 Apr 2023, 07:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team