****s and bad customer service

Vodacom sales person called me to offer upgrade on my fibre which was less by +_ 100. I agreed to the offer only to find out when i got my statement that he did not upgrade, he added a new contract of home wifi, they even sent me a new router. There’s no way i would agree to the new contract while i have unlimited fibre. I called on the 7th march to complain, they apologised and said they will come fetch their router with 3-5 days and i will be refunded after the router is back to the warehouse. 23 days later i am still waiting for them to come fetch their router. This is an inconvenience on my side financially.