MT
MJ T

1 reviews | Active since Jun 2020

13 Jun 2024, 10:25

*******'s!!!

Took out a contract with them November 2023 and I'm already gatvol with them! I paid them on the 26th and they went and deducted on the 27th, it bounced coz I moved funds from my main account and now they penalized me (R100.88) for something I already paid for, how?? you cant penalise me after i had already paid you! even worse, I spoke to this lady by the name of Khumbuzile and she was just answering me as if she's getting off the tree. I was never really a fan of Vodacom and was always a Telkom user, no wonder the people around me switching from the network provider! I just want to cancel my contract with them. Gonna throw the whole simcard away kor everything that has to do with Vodacom I'm done ke yona!!!

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Replies (1)
Vodacom
Vodacom's reply13 Jun 2024, 12:21
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team