*******S

I am so fed up of Vodacom Fibre. I called last year to cancel my month to month contract with them. They gave me deal for R599 to stay with them and this ends in October this year. I got a message last month telling me that this is going up to 759 and I called to query this. I spoke to a lady named Noxolo on the 8th and was told that nothing was showing on the system and to call back the following week. I called and spoke to a lady called Nosipho on the 18th and asked her to log a request as my I was not going to pay R759 when the contract I agreed to was R599. She refused to log a request and I was told that I cannot cancel fibre as this was now changed to contract. She would send an email and come back to me. I called back this morning and spoke to another lady who promised to speak to both these ladies and to allow her time to sort this out. I still have not received feedback. How can Vodacom offer a contract to keep the client , the client agrees and then the client must just pay a new charge that was never agreed to. Then when the client wants to cancel, the client cannot do so as this is now a contract.

How is Vodacom allowed to do this and rip clients off!