mR
merisha R

1 reviews | Active since Sept 2024

30 Sept 2024, 15:02

****s

Vodacom has the worst customer service ever. I have been trying to cancel my contract but was **** to and told by the consultant that I have 2 more months left so what he can do is put me on a contract of R249 which will be lower than the amount I'm paying and I can cancel on the 1st of January. He said it would be a month to month so if I choose I can cancel anytime. I now call the call center and was told that he upgraded me to a 24 month contract and they do not have month to month contracts. This has left me livid! Everytime I try to cancel a contract with vodacom they gaslight me into paying doing something else and then hike up the amount every other month. I am so sick of dealing with Vodacom. Never again will I take up another contract with them.

0
Replies (1)
Vodacom
Vodacom's reply01 Oct 2024, 08:22
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team