1 reviews | Active since Sept 2024
****s
Vodacom has the worst customer service ever. I have been trying to cancel my contract but was **** to and told by the consultant that I have 2 more months left so what he can do is put me on a contract of R249 which will be lower than the amount I'm paying and I can cancel on the 1st of January. He said it would be a month to month so if I choose I can cancel anytime. I now call the call center and was told that he upgraded me to a 24 month contract and they do not have month to month contracts. This has left me livid! Everytime I try to cancel a contract with vodacom they gaslight me into paying doing something else and then hike up the amount every other month. I am so sick of dealing with Vodacom. Never again will I take up another contract with them.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
