MN
Mpho N

1 reviews | Active since May 2018

13 Feb 2019, 18:36

Ruthless Giant Vodacom!

I took a contract in 2018, a buy one get one free deal. The contract ended in August 2018, I put a notice 2months earlier that I won't be continuing with the contract. I recently discovered that contract was handed over, to my suprise, the 2nd 'free' fone was a contract phone. I tried to go through the call center and I have been sent from pillar to post. Whybwas I handed over without my knowledge, when was I called to be informed about the nonpayment of the account? Are recordings available... I want to see the copy of the 2nd contract, and how come vodacom does not inform clients of the end of their contracts??? My life has been putbin hold, I can't apply for credit, all because of R279 rands! I need answers, I want my name removed right away from rhe said list! Vodacom how do you not take care of the very people who make you Giants in the JSE! I have realised that your call centre agents take people's issues for granted because the Company cares less and nothing much happens to the Company besides them gaining a lot of undeserved money from those who Support the business, Imagine! I need urgent intervension .

0
Replies (2)
Vodacom
Vodacom's reply14 Feb 2019, 07:17
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Feb 2019, 11:29
Official
Dear Mpho, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. 
 Please contact our Legal Team during office hours on *** (free call from Vodacom sim). 

Regards, 
Vodacom Consumer Website Team