1 reviews | Active since May 2018
Ruthless Giant Vodacom!
I took a contract in 2018, a buy one get one free deal. The contract ended in August 2018, I put a notice 2months earlier that I won't be continuing with the contract. I recently discovered that contract was handed over, to my suprise, the 2nd 'free' fone was a contract phone. I tried to go through the call center and I have been sent from pillar to post. Whybwas I handed over without my knowledge, when was I called to be informed about the nonpayment of the account? Are recordings available... I want to see the copy of the 2nd contract, and how come vodacom does not inform clients of the end of their contracts??? My life has been putbin hold, I can't apply for credit, all because of R279 rands! I need answers, I want my name removed right away from rhe said list! Vodacom how do you not take care of the very people who make you Giants in the JSE! I have realised that your call centre agents take people's issues for granted because the Company cares less and nothing much happens to the Company besides them gaining a lot of undeserved money from those who Support the business, Imagine! I need urgent intervension .
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Legal Team during office hours on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Please contact our Legal Team during office hours on *** (free call from Vodacom sim).
Regards,
Vodacom Consumer Website Team
