KA
Kgaogelo A

1 reviews | Active since Aug 2016

13 Nov 2016, 15:19

Rustenburg repair center

<p> On the 28/09/2016 i did upgrade on my contract witb vodacom to Samsung s7 edge it fall and cracked screen i phone to rustenburg vodacom for screen repair on 03/10/2016 and I collect it on 10/ 10/2016. Receive phone with empty battery I was told to charge it. I charge it i notice bad sound when I switch it on and write the device detect moisture as I took it back on 17/10/206 I was told the phone has liquid damage and they can't help me I must take phone to Samsung I did that at Samsung I was told rustenburg repair must sort it out because they open the phone from the beginning I went back to store same attitude I'm very disappointed I'm planning to take this matter up now cause this phone is new.now I even planning to make full payment to vodacom to close all five contract I have with them this will happen soon Is better for me to use other networks I have 13 years using vodacom only </p>

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Replies (1)
Vodacom
Vodacom's reply14 Nov 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team