RUNNING PILLAR TO POST FOR INSURANCE YOU PAY FOR EVERY MONTH

I lost my phone at the end of December 2018 and claimed for my insurance. ALL paper work was submitted and did not receive any feedback from Vodacom or Cellsure. I made a call on January 4th and spoke to a lovely lady tat confirmed that my insurance is approved. Then it became HELL after that.

I went to the Tygervally Vodashop on Saturday 26/01/2019 and the consultant (Brandon Thorpe) told me that I cannot claim on weekends as Cellsure only operates during business hours. I went home.

I went back today 31/01/2019 and was assisted by Clinton Deezman, who was clueless and probably gave Cellsure the incorrect information thus having them tell me I do not have insurance and when I asked him to check on the system for my billing history. He told me that nothing appears... FUNNY THAT WHEN I SAID I WANTED TO MAKE A PAYMENT< HE FOUND THE ACCOUNT.

So Vodacom consultants are not taught to provide excellent customer service and to do everything in their power to assist clients. But are only taught to take money from clients' accounts.

I contacted Cellsure once again adn a lovely gentleman said they could have the device sent to me provided that I pay for the access fee. Little did I know that He too is a ****. I am still waiting for that call. It has been more than 3 hours now.

At 14:25 I called the Tygervalley Vodashop once again and the manager is rude who sees no fault in the lack of training of her consultant. She really cannot be bothered.

I AM NOT WILLING TO GO PILLAR TO POST WITH VODACOM AND CELLSURE REGARDING MY DEVICE WHICH I PAY FOR EVERY MONTH.

I am seriously done with vodacom. EVERYDAY IS A NEW STRUGGLE WITH THIS COMPANY.

I cannot wait for my contract to end.