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lize.deklerk lize.deklerk

1 reviews | Active since Oct 2016

24 Oct 2016, 15:10

Running a promotion from the 7/10/2016 to the 7/11/2016 for Bubblegum 4 tabs Suitcase deal

<p>For the last 2 weeks various Vodacom 4u branches does not know when the supplier will get stock of the above item / or either does not even know about this product in their brochure</p> <p> </p> <p>what is next - sorry the promo has ended</p> <p>How do you advertise a product like the above and don't even have enough stock or when you will be getting stock</p> <p>Really poor planning / service</p>

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Replies (3)
Vodacom
Vodacom's reply24 Oct 2016, 15:19
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply25 Oct 2016, 09:45
Official

We apologise for the inconvenience caused in this regard.

Your complaint has been escalated to the store management for further assistance and feedback.

Regards

RoderiqueLategan

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lize.deklerk lize.deklerk's update25 Oct 2016, 10:03
Reviewer Update

Not much hope that i will get a phone call because i have been waiting for 2 weeks

Also left a message yesterday for the Manager to call me - no call back as yet