BM
Brian M
1 reviews | Active since Sept 2017
10 May 2019, 09:38
Runaway Data
I had posted here that Vodacom had runaway data as they did not send me sms messages as data depleted on my sms and their vodacom app. They got back to me and could see the error of their ways and I had to repost the similar article on Hello Peter that after postin i was not going to get my data reimbursed.. When they contacted me and it was resolved they credited me with two Gb of data so thank you Vodacom you do indeed care about your customers.
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Replies (2)
Vodacom's replyOfficial
10 May 2019, 10:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply10 May 2019, 10:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
11 May 2019, 16:59Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,
Vodacom's reply11 May 2019, 16:59
Official
Dear Customer, We are glad to hear of the service that you received. Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition. Regards Consumer Website Team
Best regards,