1 reviews | Active since Mar 2017
RUNAWAY AIRTIME- CLUELESS CONSULTANT
<p>Hi</p> <p> </p> <p>I am a Vodacom contaract user with an iphone 7 for the past 4 months or so. This morning my monthly airtime came in and as per normal used my phone and recieved whatsapps. My airtime always lasts about 1 week and a half . thus morning however within 30 minutes of normal programming it was depeleted.</p> <p>This is concerning as my udpates run on my wifi and there is no reason why R200 airtime would deplete within 30 minutes with no updates or calls made.</p> <p> </p> <p>I called in for assistance and after 20 minutes on the phone with Consultant Jennier Moredi she was very unhelpful. She says its Internet usage. She was very unhelpful as she kept on saying that there is nothing she can do to help me and that she does not know. THEN WHO MUST KNOW I ASKED???</p> <p> </p> <p>VODACOM is very expensive and i cannot afford on the 1st day of the month to start buying airtime. This is not fair and I use my internet sparingly as i have wifi as well.</p> <p> my reference number is ********** 7.</p> <p> </p> <p> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
As per your ref ***. The data in question was indeed used and the amounts are true and correct. NOTE: events on your device is not recorded OR controlled by Vodacom. Refer to your Device data usage logs in order to track ''WHERE" data is being used on OR consider installing Vodafone Usage Manager via the AppStore to track events on your device. As a valued customer, As a ONCE-OFF GOODWILL GESTURE, Vodacom will credit R200 to your account. In conclusion we are able to re-iterate that the data used is accurate.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Customer
As per your ref ***. The data in question was indeed used and the amounts are true and correct. NOTE: events on your device is not recorded OR controlled by Vodacom. Refer to your Device data usage logs in order to track ''WHERE" data is being used on OR consider installing Vodafone Usage Manager via the AppStore to track events on your device. As a valued customer, As a ONCE-OFF GOODWILL GESTURE, Vodacom will credit R200 to your account. In conclusion we are able to re-iterate that the data used is accurate.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Customer
As per your ref ***. The data in question was indeed used and the amounts are true and correct. NOTE: events on your device is not recorded OR controlled by Vodacom. Refer to your Device data usage logs in order to track ''WHERE" data is being used on OR consider installing Vodafone Usage Manager via the AppStore to track events on your device. As a valued customer, As a ONCE-OFF GOODWILL GESTURE, Vodacom will credit R200 to your account. In conclusion we are able to re-iterate that the data used is accurate.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Customer
As per your ref ***. The data in question was indeed used and the amounts are true and correct. NOTE: events on your device is not recorded OR controlled by Vodacom. Refer to your Device data usage logs in order to track ''WHERE" data is being used on OR consider installing Vodafone Usage Manager via the AppStore to track events on your device. As a valued customer, As a ONCE-OFF GOODWILL GESTURE, Vodacom will credit R200 to your account. In conclusion we are able to re-iterate that the data used is accurate.
Kind regards
RJ
Vodacom Consumer Website Team