RUN from Vodacom

Horrible service. I will never! return to Vodacom for any service in the future and definitely discourage my family and friend from using Vodacom.

My phone (contract) was ****** and I did not have insurance on the phone. I decided to settle the account as paying for something I no longer have makes no sense to me.

Firstly getting hold of a consultant is a unnecessarily dragged-out activity; I literally called all day and still I was ill advised by whoever was on the other side of the phone. Eventually I was instructed to go to a store for "blocking" my phone. I had to travel to another province, where the nearest store was for assistance. Still the next day the problem was not resolved as I concluded when I then called for a settlement amount and letter.

Another day of being on the phone hours trying to get assistance. eventually I received a settlement letter with all relevant details. On this letter I noticed that I was still charged for future airtime that I will never use. This has never happened with other service providers. I paid anyway.

12 days later I receive a notification from the bank that Vodacom took another instalment. Another day of calling and I finally reach a consultant who than told me that " this amount was outstanding and not included in the settlement" . Settlement means everything outstanding. yet another amount was taken which I don't believe was needed. thus my money was ******.

Additionally I could not speak to a manager and no alternative was provided to resolve my grievance. I have had many contracts and phones with different service providers over the years and by FAR Vodacom is the absolute worst. consultant are ***********.

Did I say I will NEVER do business with Vodacom again?