Run Around Repeat

My data contract for *** has, once again, been rendered inoperable in precisely the same manner as earlier this year.

My data balance from June, my contracted 1gb for July, my demonstrated 1gb purchase through my bank, and a R29 purchase at Vodashop Norwood have all disappeared into Vodacom's ether.

I reported the problem at Vodaworld Customer Care on Saturday, July 13. A log was created and I was told I would receive a report-back early this week. This did not happen.

I called Customer Care yesterday to enquire about progress and was told the IT log had only been accepted one hour prior, that is 5 days later!

Needless to say to date nothing has been done.

The last time this exact same problem had occurred, the Vodacom HelloPeter team resolved the issue very quickly, and I am hoping this will repeat.

What I don't understand, and perhaps I should suggest, is that there should be a record of the remedial action taken last time, so that my problem could be solved on my first contact. The Vodaworld Customer Care agent certainly had no guidance to help her.

Regards in anticipation

Graham Bird