ruining lives!!

<p>i am so disappointed in Vodacom. i had a contract with them which finished its 2 year period a couple of months ago. i called in and requested they close my Contract because i have paid it up. i was told it was closed off. i then went to Vodacom last week to get a new Contract and was told ive been taken to pre-legal. i asked for an explanation as to what it meant and no one could answer me and they guesses its due to a payment i did not make. i was told to call their legal department which i did and was informed that i did not request a payed up letter which they now requested. i received the letter and went back to Vodacom for the new Contract and again it declined and was told i need to build my credit status as i was with pre-legal. what i dont understand is that i do not owe Vodacom any money and i have never owed them as they debited from my account every month for the 2 year period. what credit status am i suppose to build? where did i not make a payment? i am so dissapointed in Vodacom and i wish to take this further. i checked my credit status with transunion and was so dissapointed in what i found. now i am a bad payer due to someone not doing their job at Vodacom!!!!</p>