RUINED MY CREDIT SCORE BY LYING

Lies after lies I just called Vodacom call center the lady put me through to collections or credit dept that I made arrangements with the lady told me my credit report will be updated as soon as the amount debited today reflects I need to call them for a reminder, now this guy calls and talk alot of nothing pity my battery died. She is telling me even if you made arrangements credit bureaus see if you made a payment or not that all his just talking nonsense Vofacom is not the first company I have made payment arrangements with and other companies don’t put your profile on default as long as you an arrangement and made payment. He think everyone is stupid credit bureau put what you as a company put on my credit with you guys they don’t just sniff it from the they thumb, so guy try next door don’t lie. So everyone has they options or training when dealing with customers the one says they can do it the other says it can’t be done l. PLESSE FIX MY PROFILE BEFORE I ESCALATE THIS TO THE OMBUDSMAN