CT
Chris T

1 reviews | Active since Dec 2017

14 Dec 2017, 12:45

Rugby jersey promotion Super 15

I SAW AN AD ON TV. VODACOM PROMOTING A FREE RUGBY JERSEY IF YOU UPGRADE TO A VODACOM RED PACKAGE. I WENT TO VODACOM BAYSIDE IN TABLE VIEW AND UPGRADED TO VODACOM RED. NEVER HAVE I RECEIVE A CALL OF WICH RUGBY JERSEY I PREFER AS I WAS TOLD. I RECEIVED AN EMAIL TODAY FROM NATASJA BOTHMA AT TYGERVALLEY. THE PROMOTION HAS ENDED. AND I AM NOT ENTITLED TO A RUGBY JERSEY ANYMORE. THE OWNER OF THE STORE IN BAYDE IS ROBERT DU PREEZ. THEY CANT GIVE OUT HIS PERSONAL DETAILS. SO HE IS NOT INTERSTED IN CUSTOMERS PROBLEMS. BTW. WHEN I UPGRADED TO VODACOM RED THEY STOLE R3000 OF MY AIRTIME. AFTER 2 MONTHS BATTLE I ENDED UP AT VODACOM HEAD OFFICE IN CANAL WALK. THE MARKETING MANAGER LYNNE BENJAMIN RESOLVED THE PROBLEM FOR ME. AT THE END OF THE DAY. I AM STILL WITHOUT MY RUGBY JERSEY. SO AVOID ALL VODACOM SHOPS OWNED BY ROBERT DU PREEZ. HE IS A BIG ***** AND ALL HIS STAFF IN THE VODACOM SHOP IS POORLY TRAINED. YESTERDAY I VISITED THE SHOP. ALL THE STAFF MEMBERS ARE NEW INCLUDING THE MANAGER SUZANNE. ALL THE PEOPLE WITH SAVVY RESIGNED AT VODACOM BAYSIDE. THEY BLATANTLY ***** AND LIE TO CUSTOMERS. VODACOM SHOULD CLOSE ALL THE FRANCHISE OWNED BY ROBERT DU PREEZ. HIS STAFF IS POORLY TRAINED AND LIE BLATANTLY TO CUSTOMERS. CHRIS VAN TONDER ********** .

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Replies (2)
Vodacom
Vodacom's reply14 Dec 2017, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply15 Dec 2017, 07:39
Official

Dear Chris

Please be advised feedback has been sent to you via SMS.

Regards,

RJ