Rudzani is useless along with the rest of Vodacom

I have over this last 11 months have had endless issues in relation to my contract and now my Fibre. Vodacom accidentally switched on my contract in November 2023 and I specifically gave an instruction to not do so. Long and the short is I am now R17284 in arrears. I have raised this with Vodacom but they refusing to write off the arrears as their error. Last Saturday my Fibre was switched off due to the above arrears because apparently when you pay you Fibre they split the payment between your mobile device and Fibre. This was never communicated when I signed up for Fibre 4 years ago. It is total clown show. I called Fibre Support they cannot help. Rudzani Lithole is as useless as faeces floating in a toilet bowl as due to my line being on top up suspension the mess he and subscriber collections caused cannot be fixed. I must pay. Ek is nou mooi gatvol for being treated badly as a subscriber who first joined Vodacom in 2002/2003 and want all this issues resolved. A we can't help or we can't write off the arrears we made is NOT an acceptable excuse. I need a legal person or the CEO himself to sort out this mess or I am going further to the media with my complaint as I have been too nice. I have emailed Rudzani on Tuesday he never answered. I need a senior person other than Rudzani to fix this mess