AN
Anele N

1 reviews | Active since Apr 2011

07 Feb 2024, 11:52

Rudest call center agent ever. You'll do yourself a favour by getting rid of her

There is an Indian sounding lady that just called me from the upgrades team. I did not get her name but please find out who she is by checking who called my number below in references (07 Feb 11:26am) She was very very unprofessional and very rude. She was confused about the upgrade she was calling me for, spoke too fast and didn't want to listen and responded condescendingly when I told her I'm not following her. She is a VERY bad call centre agent. And the cherry on top is she tried to force me to take an upgrade I did not want AND proceeded to drop the call on me when I rejected it!! She is a horrible person to have calling your customers and I will not tolerate being spoken to in such a manner. I am a loyal customer to vodacom and pay alot of money monthly. Such behaviour will make me leave. Please deal with this and I would appreciate feedback and an apology for such disgusting behaviour. It is absolutely unacceptable.

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Replies (1)
Vodacom
Vodacom's reply07 Feb 2024, 12:05
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team