Rudeness ,incompetence

Good day <br> <br> On the 24.11.2015 I received a call from the repairs office at Sandton advising me that I need to pay R3800.00 in order for my phn to be fixed<br> <br> Yesterday I called your claims department and I was advised that the claim wasn't submitted and according my knowledge I did fill in the claims form when I took the phn to southgate for it to be repaired .<br> <br> I wasn't disgusted by the manner your consultant spoke to me she was very rude and was giving me attitude and she even hung up me while I was talking to her. I fail to understand that why every time I need to logged a complaint in order to get assisted by your people . <br> <br> I will not go to the store and fill in another claims form .. all I require from Vodacom is to get my phn fixed as I pay the insurance monthly without fail and I expect the same from Vodacom . This whole thing has caused me so much stress and wonder if Vodacom enjoys to cause stress to their customers <br> <br> When I get a call from your offices I'm not expecting to re-explain what I have written on this complaint all I need is results and a solution<br>