RUDENESS FROM VODACOM CANCELATION DEPARTMENT

Hi I would like to complain about Vodacom's cancellation department. on the 11th on April 2023(16:10) I called to assist my mom to get her contract cancelled and the guy who answered was very rude and unhelpful. He told me that he needs to speak to the account holder who I then tried to explain to him that the account holder is a pensioner and I will give her the phone to verify whatever needs to be verified. He then carried on asking but when I answered some questions that my mom the account holder couldn't answer he was rude telling me I need the account holder to answer and I explained to him that I'm answering because the account holder is old and doesn't remember all this things. he then carried on being unhelpful telling me I need to shut my mouth because this is not my account. I then asked him to please call his supervisor who then assisted with no problem. on the 18 July 2023(17:15) My mom called to have her contract changed to pay as you go or cancelled as the contract has expired. She was assisted by a lady who I forgot her name but if they can check the calls, the recording should be there. Today (03 August 2023- 8H48)I called to follow up and spoke to Angel Nkwanda who was very rude and didn't want to listen to me as I was explaining to her that I know the account is not mine but I will call the account holder to verify what she needs and will give me permission to speak to them about the account. She went on being rude and I honestly lost my cool as she didn't want to hear what I want to say. I then proceeded to ask for her supervisor but she remained silent and didn't speak maybe expecting me to drop the call. I then asked her again are you ignoring my request for a supervisor. she didn't answer and then I asked again is there anyone there and she answered telling me she will not entertain my rudeness. I responded by telling her if she had listened to what I had to say I would have been rude. I was rude because that's how I felt she was being to me. Eventually she called her supervisor Nikita Moodley who took the call and I explained to her that your colleague was very reluctant to assist me because this is not my account. I knew that and when I explained to her that I can call the account holder she twisted my words and I asked how are you going to call the account holder ,she answered with attitude telling me she does have a phone which I found very rude. I then asked her then to call the account holder and she answered and said that's not her job. honestly speaking Vodacom is the ****test service provider , especially when you want to cancel your contract. Now they have billed my mother again for another month when it was unnecessary to. they should really give their staff proper training when dealing with customer.