EB
Erna B
1 reviews | Active since Nov 2018
15 Apr 2019, 11:07
Rudeness from call center agent
On April 11th at 16:51 I received a call from Vodacom's call center to promote a data package that's supposed to be cheaper than what I am using now. The lady checked my profile, and gave me the details. The conversation lasted 3 min 37 sec. I was courteous throughout the whole conversation. I gave her time to speak, asked what I wanted to know. And when I told her that I really can't afford to pay more at this stage, and that I am not interested she put the phone down without as much as a "thank you for your time" or "good bye". I find that very rude and unprofessional.
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Replies (1)Vodacom's replyOfficial
15 Apr 2019, 11:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Apr 2019, 11:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
