EB
Erna B

1 reviews | Active since Nov 2018

15 Apr 2019, 11:07

Rudeness from call center agent

On April 11th at 16:51 I received a call from Vodacom's call center to promote a data package that's supposed to be cheaper than what I am using now. The lady checked my profile, and gave me the details. The conversation lasted 3 min 37 sec. I was courteous throughout the whole conversation. I gave her time to speak, asked what I wanted to know. And when I told her that I really can't afford to pay more at this stage, and that I am not interested she put the phone down without as much as a "thank you for your time" or "good bye". I find that very rude and unprofessional.

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Replies (1)
Vodacom
Vodacom's reply15 Apr 2019, 11:50
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team