Rudeness

Good day

there is a lady from the Vodacom billing spoke to Thoko, do not appreciate the rudeness of the call agent she must learn how to speak to customers, as i ask her questions she cannot even answer them she is just talking non stop, when i go to the voda shop last month i have paid and all of a sudden it owes two months it is really impossible, Am not happy with the service that i have been getting from the lady Thoko she is very rude