SS
Sewello S
1 reviews | Active since Feb 2018
27 Feb 2018, 08:51
RudeCall Centre Agent
Called Vodacom call center earlier on this morning enquring about my Cellphone contract and the call center agent told me she is going to hang up on me because she feels I am being sarcastic and she did exactly. I waited another 8 minutes when I called back to speak to the manager.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
27 Feb 2018, 09:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply27 Feb 2018, 09:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
27 Feb 2018, 16:20Dear Customer
We apologise for the service you received. We have escalated this to our Quality Team for review and feedback
Regards
RoderiqueLategan
Best regards,
Vodacom's reply27 Feb 2018, 16:20
Official
Dear Customer
We apologise for the service you received. We have escalated this to our Quality Team for review and feedback
Regards
RoderiqueLategan
Best regards,
Vodacom's replyOfficial
07 Mar 2018, 15:54Dear Customer
The Line Manager attempted to call you at different times with regard to this issue. Please note that the issue was addressed with the consultant in question in terms of our internal quality processes.
Regards
Roderique Lategan
Best regards,
Vodacom's reply07 Mar 2018, 15:54
Official
Dear Customer
The Line Manager attempted to call you at different times with regard to this issue. Please note that the issue was addressed with the consultant in question in terms of our internal quality processes.
Regards
Roderique Lategan
Best regards,