Rude vodacom manager rustenburg square

I purchased a charger for my p30 lite at the rustenburg branch in square vodacom. However 2 weeks after using it the USB part was loose and kept on coming out I could not charge my fone. I went back I to the branch to report the matter to the branch manager but he refused to assist me because I did not have my original receipt. I told him I have my bank statement as I used my card to purchase he said he would not exchange it for me. I send my complaint via email to Vodacom customer service and they response was to go back to the store as the manager should exchange it for me. I went back but the manager was rude and I asked him is he going to exchange the charger for me he said no. I left the charger in the store as soon as I turned my back the manager threw my charger in the bin. I called him back after 2 weeks to ask him what the outcome for my charger was he was again rude told me nothing I must not come back after 2 weeks and ask for help I told him I was in your branch on more then one occasion and you refused to assist me. I asked him for the area manager details he told me he will not give me. I called the branch at Waterval mall and ask the manager there if he could assist me with the area manager details he told me me they not allowed to but he would send the email to the area manager on my behave, I follow up with him after a while since I did not hear from the area manager with regards to my complaint. He told me he did send the email and that he would follow up. I went into the branch spoke to everest asking him if the he got any news from area manager he said no. It's been 2 months I'm running around with thus complaint with no assistance. I paid R450 for that charger if I wanted a **** charger I would go pay 50 rand. I never asked for refund only exchange. My complaint went from the branch manager to customer service to the area manager om still waiting on service from someone. Where is vodacom customer service when the area manager can't pick up the fone to call a customer with a complaint. Please can this complaint go to the area manager boss and he can call me since it's not there R450 in the drain. A manage that's so disrespectful throwing the charger in the bin as if his money paid for it. His got no customer service experience and don't no how to deal with his customers. Please I need my charger I can't use my fone fone at the current moment. I hope now someone will take my complaint seriously. If I get no service now I'll take my complaint to the ombudsman.