Rude Vodacom consultant
<p>Today at 16h00 I contacted Vodacom regarding the disappearance of my data bundles. I had bought 2 gigs of data over the past week. today my data was gone after I had put in place all data usage restriction measures. I wasn't even sent a message to tell me how much data I had remaining or that it was finished. this greatly inconvenienced me when I had to send an important work related email. I spoke to the consultant about what happened and he sited high data consumption as a possible reason, I told that's not true because I had restricted data usage and also used only 3 apps (twitter, whatsapp and google). He then told me to go figure! and dropped the call. This is not the first time I've raised a data complaint with Vodacom but it seems their employees are rude and don't want to help customers. I've been using Vodacom for 8 years I deserve better service and explanation. I don't deserve the way I was treated. 2 giga of data is over R200 that's not small money. can this be fixed please</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
