1 reviews | Active since Sept 2016

28 Dec 2016, 16:19

Rude Vodacom consultant

<p>Today at 16h00 I contacted Vodacom regarding the disappearance of my data bundles. I had bought 2 gigs of data over the past week. today my data was gone after I had put in place all data usage restriction measures. I wasn't even sent a message to tell me how much data I had remaining or that it was finished. this greatly inconvenienced me when I had to send an important work related email. I spoke to the consultant about what happened and he sited high data consumption as a possible reason, I told that's not true because I had restricted data usage and also used only 3 apps (twitter, whatsapp and google). He then told me to go figure! and dropped the call. This is not the first time I've raised a data complaint with Vodacom but it seems their employees are rude and don't want to help customers. I've been using Vodacom for 8 years I deserve better service and explanation. I don't deserve the way I was treated. 2 giga of data is over R200 that's not small money. can this be fixed please</p>

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Replies (1)
Vodacom
Vodacom's reply29 Dec 2016, 09:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team