RUDE VODACOM CALL CENTRE AGENT

<p>I just called vodacom cancellation department now and spoke to an agent by the name of John. I was trying to get the account number i should use if i want to deposit money as i want to cancel my cellphone insurance. He advised me that there will be a penalty fee for cancelling my contract prematurely, I asked him how much it would be so I make a clear decision and he said he will check and notify me. He later told me an amount which is what is remaining until my contract ends and I asked him how much the penalty fee is and he kept insisting on telling me the same amount,he wouldnt give me a chance to tell him exactly what I meant. He had the nerve to address me as "mama"which I find disrespectful because this person doesnt know me and he needs to be professional.I told him that it is fine I will call again and get help from someone else and he was more than happy to say okay. I am really unhappy,I have dealt with rude vodacom agents before but this one takes the cake.</p>