Rude , unprofessional manager Gert Maas’s at Vodacom Vaal mall

I honestly wish I was able to rate a zero I’m seriously disappointed , embarrassed n ashamed by the service I was given, on the 27th July I bought the glass screen protector for R299 for iPhone 14 pro max, I chose Vodacom bcz I wanted it professionally installed and Vodacom was a trusted brand for me, so the screen protector was installed and I left the store, I ddnt pay too much attention into the installation as I believed it was done by a trained Vodacom employee and it was flat in a way that I couldn’t pick up anything wrong with it when I left the store, 2 days later the screen protector started to make bubbles at the corner when I put on the phone cover, I only realised then that it was skew,it was not aligned and properly installed, I went back to the store to seek help since I needed protection for my phone n to also ask for insurance , the lady who assisted me with a purchase recognised me and was willing to help and said I will have to put the screen protector they are about to replace the previous one with that was not properly done but I have to put it myself because I complained about installation, shocked as I was I agreed since I needed the protector for my phone, she and the other guy then went to the manager to inform him about my complaint, the manager was so rude and refused to give me his name, non of these 3 employees had name tags on but I don’t blame them, they also know the bad service they give n should be ashamed to identify themselves, the other white guy honestly didn’t say much but I could tell he was willing to assist through the managers permission,the manager told me that I should have returned the phone the same day or never left the shop that day despite everything I told him that I trusted the service n trusted that the installation was done by a trained person which is why I chose them instead of going on the street or other service providers, the short lady who doing installations also started shouting at me , the worst attitude that made me feel ashamed was from the manager who told me I could have broken their screen protector and got a cheap one and now I’m trying to exchange, I felt so cheap, hated and undermined by that comment, he further told the employees to stop talking to me I am stupid and seeking attention, after calling my legal advisor I told him to give me his name which was now for the 3rd time asking ,I even around the store and everyone I asked said they are not allowed to give his name if he doesn’t want to give it to me, after telling him about calling my lawyers n my battery died he then said his name is Gert Maas and asked the lady to write it down for me so I spell it correctly after I told him I’m going to report him, he treated me like an idiot he said I was by asking me if I also want his numbers and I said yes please and he laughed and called me stupid and said he will never give his numbers because its personal, I felt naked by all the insults I got from the Vaal mall Vodacom manager, his attitude is bad and now I don’t want anything to do with the brand anymore and I’m even ashamed to go to vaal mall after being treated so bad infront of other customers, I’m traumatised by the even and now paranoid to even walk around the mall without thinking someone saw everything and must be thinking I am an idiot the manager said I was, my husband is working there at the mall n I can’t even go there for lunch with him anymore after this traumatic experience , I know the economy is bad but making clients buy n pay for stuff n installing them wrongly just so they can spend more money on replacements is a low blow by Vodacom, I feel ****med n hated by Vodacom for trusting their brand, I used my last cent for petrol to go there only to be insulted, I don’t recommend Vodacom to anyone after the hatred I received , I even wondered if the problem was my skin colour since Gert the manager is white and was arrogant to me , I will never forget this experience my whole life and I’m glad we never got to the point of discussing insurance for my phone with them.