Rude unprofessional

rude consultants that are not willing to assist once you beg them for assistants which I find unacceptable they don't know how to assist. Vodacom invest in your people provide them with the right training to help YOUR Clients ! prime example is the following. i Walked into a store Vodacom woodmead i was assistant by Queen with my newly just delivered power flex sim card . i was told by Queen and a lady working with her that i first need to activate the sim they cant help and they also dont deal with online so i asked can you not just assist me in activating this , i was told this will take 1 hour to activate and i must do. So i said to Queen the consultant how is it you cant assist me with and guide to activate this after all i dont really know how to do this queen looked at her computer and didnt say a word so i got up went to my car to try activate the sim . after 5 mins i figured it and i had activated my sim i called vodacom just to make sure , btw no thanks to Queen. i than returned to the store to try get a sim swop after 40 mins of waiting for the consultants to figure our how to do a e sim guess what it turned out they can not do it as this is a power flex sim. Further more i was accused of being a angry customer by the consultant because i decide to walk out of the shop. To whom ever it may concern this is not angry that is called self control to step away from a situation before you get angry something that the consultants should learn. I am disappointed in this i believe that a customer should not be treated the way i was treated i motivate Customer care to look into this and i would like to remind Vodacom , that they are not the only service providers. The business is losing out on market share due to incompetency of the workers that dont worry about issues like this .