WS
Willy S

1 reviews | Active since Mar 2009

27 Jul 2017, 09:56

Rude Telephone behaviour on propmotional call

<p>I was contacted by a gentleman claiming that my number was forwarded to him in the Vodacom promotional team due to my contract having expired ********** . After a conversation where i politely said i will be canceling the contract he moved on to my second Vodacom contract stating that it has a very high expenditure. I then added that Vodacom currently has stupid contracts that doesn't really suite my usage, hence it being the way it is. He then proceeded to ask who chose the contract in a very rude manner, insinuating that i (the client for 17 years) was stupid in choosing the product?</p> <p>I don't know how to report this employee but i was contacted at 09:24 from the number ********** .</p> <p>This is really unacceptable and i will go through all lengths required to get this man reprimanded for this behavior.</p>

0
Replies (3)
Vodacom
Vodacom's reply27 Jul 2017, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

WS
Willy S's update27 Jul 2017, 10:42
Reviewer Update

Hi

You can contact me on ********** . Thank you

Vodacom
Vodacom's reply02 Aug 2017, 10:49
Official

Good day

Feedback has been provided to you on above matter. Once again, please accept our sincerest apologies for the inconvenience caused.

Kind Regards,

LA
Vodacom Consumer Website Team