Rude Store Manager

On 19/03/2023 i went to Vodacom shop in woodmead retail park Vodacom looking for a handset, I was assisted by a consultant which i was very clear and specific that am looking for a handset that is open to all networks.

I was issued a handset that was network locked to only Vodacom, I was then told that they will call a department from Vodacom head*office that can unlock the handset. Since that department couldn't unlock the handset i was advised that i would have to wait for the store manager to authorized a refund and i would have to wait for Monday since well Monday I didn't make it to the shop i went on the 23rd/03/2023 and told the store manager (Happy) what happened.

Firstly when I got to the shop I was made to wait for 10min for Happy(Store Manager) and I explained why I was there, he told me to go as they didn't have cash.

At around 12:30 i went back to the shop and Happy told me that he needs to send for the authorization for refund and when I asked why does he also have to sent for authorization he went to respond why am I going ON cause this is a lousy R300 which for me is not a lousy money I worked very hard for.

I have never seen such a rude person in my life with an attitude that is appalling. I will never recommend someone to Vodacom in my life service is poor.