Rude staff working at Vodacom Centurion Mall

<p>I phoned Vodacom Centurion mall to enquire as to the procedure involved in changing from a business account to a prepaid SIM.</p> <p>The lady on the phone was quite abrupt and got quite impatient when I couldn't understand that I am not able to retain my number if a contract is not paid fully.</p> <p> </p> <p>She then asked another employee (a male) to rather assist me, to which I heard him say in a very annoyed voice: '</p> <p>'Why must I also come and explain now?'</p> <p>The service was incredibly rude, and I felt like the staff were treating me as if I was stupid. I understand that they work with these sort of queries every day; but are still supposed to treat customers with respect and patience.</p> <p> </p> <p>As a result of this, I will be changing from Vodacom to Cell C; the service is just not up to scratch.</p> <p> </p> <p> </p> <p> </p>