Rude staff, misinformation and unnecessary delay

<p>I cancelled a contract for my son's tablet in December 2016. I called in January 2017 to check that the final payment is taken and that the contract is actually cancelled. I then called in February 2017 again to make sure that this has been done. </p> <p>In March, I found a cellular deal that I wanted to take out again for my son and when I tried to open a new line, the cellular supplier advised that my account was labelled pre-legal and I could not open a new line till this has been resolved.</p> <p>I called Vodacom yet again and it seems that there was an outstanding R40.00 that they neglected to inform me of and which they did not debit from my bank account. </p> <p>I paid the outstanding and then called them back to change the status of the account. I was irate, so insisted on receiving a settlement letter, proving that I was paid up and could continue with a new line. I spoke with another agent and was advised that the status was changed to current. </p> <p>I then contacted the cellular supplier only to be told that this was not the case. He also said that Vodacom would call me. To date, Vodacom has never contacted me telephonically regaridng any of this.</p> <p>I called them back again and it has been escalated three times now, but the status is still the same. This process took almost three days and I called Vodacom 28 times to try to resolve this. My call was cut 9 times (one of whom was a surly supervisor name Vuyo), 11 agents were rude and/or apathetic to my queries and 2 tried to help and the rest just verbally shrugged and let me know that this isn't their problem,</p> <p>I live in a rural area. I would need to drive two hours to the cellular supplier to collect the unit. This is a birthday gift for my son. </p> <p>Today is the last day of the cellular deal on offer.</p> <p>After all my calls today, Vodacom voice prompt tells me an hour before closing that they see I called numberous times and requested my contact details. It then terminates the call. So now they are barring my calls.</p> <p>This is unacceptable. I feel that this is unfair treatment of a client and it has been deplorable service. </p> <p>Agents have no client service manner, no courtesy and sound robotic.</p> <p>But worst of all, they were unhelpful and the status of my account remains unchanged after three days of contact and three months of misinformation. This places me in a predicament as I cannot collect the unit within the parameters of the deal and I will disappoint my son as a result.</p>