sC
surina C

1 reviews | Active since Jun 2013

20 Jan 2016, 15:58

Rude staff at branch

First the lady didn't want to help me because the contract is registered on my name I asked her to phone my father( contract holder) to get his permission to sort out the issue. Then she didn't want to phone from their phones I had to use my own phone on my own account to phone my dad after that phone call she helped but while she was helping she started arguing woth me about a previous issue caused by Vodacom wich we had received an apology for. But she was still saying it was our fault going to show she has no clue what she was talking about. Furthermore I had to stand and wait for the issue to be sorted for over 40min now( still waiting) I will not reccomend the Vodacom app as it allows you to make purchases that apparently your contract doesn't allow then when you want to remove the purchase they say you can't and then offer the solution that if you pay a certain amount they can activate the before mentioned purchase. So To summarize: if you have an unlimited budget and up for debates with uninformed people Vodacom is the service provider for you

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Replies (1)
Vodacom
Vodacom's reply20 Jan 2016, 17:23
Official
Hello sc910,

Thank you for making us aware of this issue.

A consultant will review and then make contact with you to assist.

Kindest Regards
MK, Consumer Website Team