AH
Ashnee H
1 reviews | Active since Dec 2022
02 Dec 2022, 12:16
Rude Staff and really needing training in customer service!!
On the 30/11/22 I visited the La Lucia Mall branch of Vodacom. My experience was disappointing. The staff were cold, rude, unprofessional and ill mannered. The lady assisting actually told me to go onto Hello Peter and complain.... I actually raised my voice at her and not one person including a manager came to assist me. These staff need urgent training in customer service/ greeting and acknowledging people when they walk into the store.... Yes we all are busy but just acknowledge me..... Thank god I cancelled my contract after being a loyal client for 27 years.
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Replies (1)Vodacom's replyOfficial
02 Dec 2022, 13:52 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply02 Dec 2022, 13:52
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
