Rude staff and bad customer service

I upgraded from a Samsung Galaxy Note 2 to a S6 on 12 April. On 13 April, I went to the Absa Vodacom in Jhb CBD to transfer my data. Thubiso told me that only contacts and calendar could be backed up. I couldn't understand it as it was Samsung to Samsung and I asked if there is no way that photo's and apps could be transfered. He very was snappy and said no, he can't do that.<br> <br> My S6 went in for repairs 2 weeks ago, after I only had it for a month and I used my old Note 2.. Misheck from Randpark Ridge put a sim-adopteor in the Note 2 without charging me anything. Sunday my phone was displaying a message, 'No Sim'. <br> <br> I went to the Absa Vodacom on Monday morning (8 June). Chico was helping me and said I have to buy a new sim-adaptor and it cost R99. I asked why, because I felt it's not my fault that my new phone, has to go in for repairs. Thubiso, very rudely said from the side 'NOTHING IN THIS SHOP IS FOR FREE'. I took my phone and left.<br> <br> The way he handles customers is not acceptable. The general feeling amongst the Absa staff is that the staff at that Vodacom is clueless and not helpful at all!!<br> <br> That is not how you treat a loyal Vodacom customer from 18 years