Rude she hung up on my call

I just phone Vodacom 111 and your consultant SCELO picked up the call @10:14. Who has no knowledge of my query. She firstly started telling that the app is not working and it will be resolved after 24 hours, which is in incorrect as I was logged in on the app. I asked her I have a balance of R140 and the app balance says zero I have insuffucient funds. Which is bizarre. I then asked her to give me another option to load data bundle she was mumbling and eventually I asked to speak to someone else- and she hung up on me maybe she didnt realise there is a service rating after the call which I rated 0 for vodacom that I would not likely recommend anyone and my query wasnt resolved. I used my primary number: *** (my top up cintract) when I dialed and the number in question is ***(my data top up contract). <br> This is a brand damage after I have been with you for more than 10 years:( SCELO IS PATHETIC AND *********** CONSULTANT. SHE HAS A BAD CUSTOMER SERVICE.