Rude service to no service

<p>There is an incorrect debit order that has been going off on my account for over a year now, totaling over R16000. I have followed every avenue Vodacom has availible to get this resolved and the service has been poor to say the least. I have logged calls with accounts departments, i logged complaint on customer care, i have been to several branches and logged email complaint there with vodacom head office and i have been to voda world in midrand. At midrand i was assisted again to create a email reqeust/ complaint(EC-0CR7-27SH9N AND S4-OON26-67FNR) and now 7 days later no responce and no feedback. I went back to voda world to see Mlambo, Nkanyiso, Vodacom South Africa (External) ********** he refered me again to a counter where the assistant tried to check up on the progress. It became evident that there was no progress made. Mr Nkanyiso then swiftly took off as i was getting irritated and then shortly there after the assistant simply waived another customer over and started attending to her reqeust , leaving me there with no answers. Today i checked my bank statement and again this month money was deducted from my account for a cell contract that does not belong to me!!!!!!!!!!</p>