Rude service received at Vodafone Ermelo

Yesterday i went to Vodafone shop in Ermelo next to Dros to do a sim swap of my contract sim when i came in consultant kept me for few minutes without attending my quiery then after some few minutes one consultant works there told me that the their system is on and off i went out and come back a lady buy the name of Sibongile Msibi she was talking with the other staff after some few minutes she called me she asked me what am i need assistance with, i told her that i need to do a sim swap she said the customer sitting behind me is also doing for herself sim swap because their system is not working i asked her even if its a contract sim i must do it myself and she said she didn't know i need a sim swap for a contracts she pressed the terminal because i asked to check if it is still offline she then told me OTP is not coming through and bear in my i don't know what is that OTP for she went in the back office and came back with a sim she said "eish a person has came to do nothing today" because of this on and off network i then ask her are you telling me that she said no am speaking to myself she was to bored chewing her gum i then asked her if you are telling about that OTP thing have they log incident call to support desk? Because am coming far i really need to have my sim working thats where she started arguing with me that she doesn't care if i came far if the network is not working there is nothing she can do i asked for a manager to get me someone who is willing to assist because that one has a bad attitude and didnot have a name tag and i asked her name she told that her name is Sibongile Msibi i can report her she doesn't have a problem then the manager apologized and she let Alulutho Madikazi who gave me an excellent service that i deserve and she didn't wait for OTP like the other she just jumped in and assist quick and easy. I told the manger that she needs to discipline Sibongile for her rotten attitude because you can't shout on a customer and assist us chewing a gum when i asked why is chewing she told me its her chewing gum where do i enter? So i don't know maybe its how customers are being treated at Vodafone shops please intervene and sort this behavior because as a customers i pay a lot of money every month for this sim but when i need assistance a staff is giving me stinky attitude i don't like how i was treated at Vodafone Ermelo their service is poor and they all not wearing name bagdes please sort them because they said they are waiting for Vodacom to issue them with the name badges i am so disappointed by Vodafone Ermelo but thanks to the young lady by the name of Alulutho Madikazi who shown us a commitment and assisted me excellent.